Contact information

Thank you for choosing SOWACHI. We value our customers and are committed to providing a smooth and enjoyable shopping experience. Whether you have questions about our products, need assistance with an order, or require general support, our customer service team is here to help.

Customer Support

For any questions, concerns, or assistance related to your shopping experience, please contact us using the information below.

Store Name: SOWACHI

Email Address: sowachi@helpex.store

Order Inquiries

If you have questions about an existing order, shipping updates, delivery status, or order modifications, please email our support team. Include your order number and relevant details so we can assist you efficiently.

Returns and Refunds

For assistance with returns, refunds, exchanges, or damaged products, please contact us at sowachi@helpex.store. Our team will guide you through the appropriate process in accordance with our Refund Policy.

Product Information

Need help choosing the right jacket, finding your size, or learning more about our products? Feel free to contact us. We will be happy to provide available product information and help you make an informed purchase.

General Inquiries

For general questions, feedback, suggestions, or business-related inquiries, you can reach us through our official support email.

Response Time

We aim to respond to customer inquiries within 24–48 business hours. Response times may vary during weekends, public holidays, and periods of high inquiry volume.

Contact Email

sowachi@helpex.store

At SOWACHI, your satisfaction matters to us. We appreciate your trust and look forward to assisting you with your shopping needs.