Shipping policy

At SOWACHI, we are committed to providing a smooth, reliable, and convenient shopping experience. We take care in processing and shipping orders to ensure that your premium leather jackets and outerwear reach you safely. Please review our Shipping Policy for information regarding order processing, shipping, delivery, and related services.

1. Order Processing

All orders are processed after successful payment confirmation. Our team works to prepare and dispatch orders as efficiently as possible.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing times may vary during promotional events, holidays, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping and Delivery Times

We aim to deliver orders within the estimated delivery timeframe provided during checkout or in your shipping confirmation.

Estimated delivery times may vary depending on your location, shipping method, courier service, and other factors.

• Domestic Shipping: Estimated delivery within 3–7 business days after dispatch.
• International Shipping: Estimated delivery within 7–15 business days after dispatch.

Please note that these are general estimates and not guaranteed delivery dates. Actual delivery times may vary depending on shipping destinations, customs clearance, carrier operations, and unexpected circumstances.

3. Shipping Costs

Shipping charges are calculated based on the delivery destination, selected shipping method, and applicable order details.

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

From time to time, SOWACHI may offer promotional shipping discounts or free shipping on eligible orders. Such offers will be subject to the conditions displayed on our website.

4. International Shipping

International shipping may be available to selected countries and regions. Available shipping destinations will be displayed during checkout.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for applicable import duties, customs fees, and local taxes.

We are not responsible for delays caused by customs processing or government authorities.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information by email when supported by the shipping carrier.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

If you experience difficulty tracking your order, please contact us at sowachi@helpex.store for assistance.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout, including their name, street address, city, postal code, country, and contact number.

SOWACHI is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

If you notice an error in your shipping address, please contact us immediately. We will make reasonable efforts to update your information before your order is dispatched.

Once an order has shipped, address changes may not be possible.

7. Shipping Delays

Although we make every effort to dispatch and deliver orders on time, occasional delays may occur due to circumstances beyond our reasonable control.

Possible causes include:

• Severe weather conditions or natural disasters.
• High shipping volumes during holidays or promotional periods.
• Customs inspections and clearance procedures.
• Courier service disruptions or transportation issues.
• Incorrect or incomplete shipping information.
• Unexpected operational or logistical difficulties.

If your order is significantly delayed, please contact our support team so we can investigate the shipment and provide available updates.

Any statutory rights relating to delayed or undelivered goods remain unaffected.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and contact the shipping carrier where appropriate.

If you are still unable to locate your package, contact us at sowachi@helpex.store with your order number and relevant delivery details.

We will work with the shipping provider to investigate the issue and determine an appropriate resolution in accordance with applicable consumer protection laws.

9. Damaged Packages

We take reasonable care when packaging our products to help protect them during transportation.

If your order arrives damaged, please contact our customer support team as soon as possible after delivery.

Include your order number, a description of the damage, and clear photographs of the packaging and affected product.

Our team will review the issue and assist with an appropriate solution, which may include a replacement, return, or refund where applicable.

10. Multiple Shipments

In certain circumstances, orders containing multiple products may be shipped separately due to product availability, warehouse arrangements, or logistical requirements.

If your order is shipped in multiple packages, you may receive separate tracking details for each shipment.

Separate shipments may arrive on different dates.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the shipping carrier may attempt redelivery or provide instructions for collecting your package.

Customers should follow any delivery instructions provided by the carrier and ensure that their contact information remains accurate.

If a package is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the shipment, additional shipping charges may apply for reshipping, where permitted by law.

12. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate changes before an order is processed or dispatched.

Once an order has been shipped, modifications or cancellations may no longer be possible. In such cases, eligible returns may be handled according to our Refund Policy.

13. Returns and Exchanges

If you are not satisfied with your purchase or need to request a return or exchange, please refer to our Refund Policy for eligibility requirements and instructions.

Return shipping charges may apply depending on the reason for the return and applicable consumer protection laws.

For assistance with returns or exchanges, contact sowachi@helpex.store.

14. Contact Information

If you have any questions regarding shipping, delivery times, tracking information, or your order status, our customer support team is available to assist you.

Store Name: SOWACHI

Email: sowachi@helpex.store

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

15. Changes to This Shipping Policy

SOWACHI reserves the right to update or modify this Shipping Policy when necessary to reflect changes in shipping procedures, carrier services, business operations, or applicable legal requirements.

Any updates will be published on our website. Changes will not limit rights already established under applicable law.

Thank you for shopping with SOWACHI. We appreciate your trust and look forward to delivering your order with care.