Refund policy

At SOWACHI, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

Returns and Refunds

We accept return requests within 30 days of receiving your order. To be eligible for a return, your item must be unused, unworn, and in its original condition, with all tags and original packaging intact. You must also provide proof of purchase.

To initiate a return, please contact our customer support team at sowachi@helpex.store with your order number and the reason for your return. Our team will review your request and provide further instructions.

Damaged or Incorrect Items

We carefully handle orders to ensure that customers receive the correct products. However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photographs of the product so our team can assist you.

Non-Returnable Items

Certain products may not be eligible for return, including personalized or customized items, gift cards, and products that have been worn, washed, altered, or damaged after delivery. Items returned without prior authorization may not be accepted.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective product. Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item. SOWACHI is not responsible for return packages lost during transit.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method, generally within 5–10 business days.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our support team. Exchanges are subject to product availability and approval.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request. However, orders that have already been processed or shipped may not be eligible for cancellation.

Late or Missing Refunds

If you have not received your approved refund, please check your bank account and contact your payment provider, as processing times may vary. If you still have not received your refund after the expected processing period, please contact us for assistance.

Contact Information

If you have any questions or concerns regarding our refund and return policy, please contact us at sowachi@helpex.store.

We reserve the right to update this policy when necessary. Any changes will be published on our website. Nothing in this policy limits any rights you may have under applicable consumer protection laws.