Terms of service

Welcome to SOWACHI. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or purchasing from our store, you agree to comply with these terms and conditions. Please read them carefully before using our services.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to SOWACHI. The terms "you," "your," and "customer" refer to any individual accessing or using our website.

1. General Conditions

By accessing our website, you confirm that you are at least the age of majority in your jurisdiction or have obtained permission from a parent or legal guardian where required.

We reserve the right to refuse service to anyone for legitimate reasons, including suspected fraud, violations of these terms, or unlawful activity, subject to applicable laws.

You agree not to use our products or services for any illegal or unauthorized purpose or violate any applicable laws while using our website.

2. Products and Services

SOWACHI offers a selection of leather jackets, outerwear, and related fashion products. We make reasonable efforts to display accurate product descriptions, images, colors, sizes, and specifications.

However, product colors and appearances may vary slightly depending on your device settings, lighting conditions, and manufacturing variations.

We reserve the right to modify, discontinue, or limit the availability of products without prior notice. Product availability is subject to stock levels.

3. Pricing and Payment

All product prices are displayed on our website in the applicable currency and may change without prior notice.

We make reasonable efforts to ensure pricing accuracy. However, errors may occasionally occur. If an incorrect price is displayed, we may contact you to confirm the correct price or cancel the affected order and issue a refund where payment has already been collected.

Payments must be completed using the payment methods available at checkout. Payment processing is handled by third-party payment providers, and their respective terms and conditions may apply.

Any applicable taxes, shipping fees, or additional charges will be displayed during checkout where required.

4. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. We reserve the right to accept or decline orders for legitimate business reasons.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted or shipped.

We may cancel or limit orders due to product unavailability, suspected fraudulent activity, payment issues, or incorrect information.

If an order is canceled after payment has been received, we will issue an appropriate refund to the original payment method.

5. Shipping and Delivery

We aim to process and ship orders within the estimated timeframes communicated on our website or during checkout.

Delivery times may vary depending on the shipping destination, carrier availability, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

Estimated delivery dates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate and complete shipping information. Additional charges may apply if an order requires reshipping due to incorrect address details.

For further information, please refer to our Shipping Policy.

6. Returns, Refunds, and Exchanges

We want our customers to be satisfied with their purchases. Eligible products may be returned or exchanged in accordance with our Refund Policy.

Return requests must be submitted within the applicable return period, and returned products must meet the eligibility requirements outlined in our Refund Policy.

Refunds will be processed after the returned item has been received and inspected, where applicable.

For complete details regarding returns, exchanges, cancellations, and refunds, please review our Refund Policy.

7. Product Care and Usage

Customers are encouraged to follow the care instructions provided with their purchased products.

Leather jackets and outerwear may require special cleaning, storage, and maintenance to preserve their appearance and condition.

We are not responsible for damage resulting from improper use, unauthorized alterations, or failure to follow product care instructions, except where liability cannot legally be excluded.

8. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and restricting unauthorized access.

You agree to provide accurate, complete, and current information when registering an account or placing an order.

Please notify us promptly if you suspect unauthorized access to your account.

9. Intellectual Property

All content available on the SOWACHI website, including logos, trademarks, product images, graphics, text, designs, and website elements, is owned by SOWACHI or used with appropriate authorization.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property is prohibited.

10. Prohibited Activities

When using our website, you agree not to:

• Engage in fraudulent, illegal, or misleading activities.
• Provide false or inaccurate personal or payment information.
• Attempt to gain unauthorized access to our systems or customer accounts.
• Upload malicious software, viruses, or harmful code.
• Copy or misuse our website content or intellectual property.
• Interfere with the security, functionality, or performance of our website.
• Use automated tools to collect website data without authorization where prohibited by law.
• Violate the rights of other customers, businesses, or third parties.

We may restrict or terminate access to our services when these terms are violated, subject to applicable laws.

11. Third-Party Services and Links

Our website may include links to third-party websites, payment services, shipping providers, or other external platforms.

These third-party services operate independently and may have their own terms, conditions, and privacy policies.

We are not responsible for the content, availability, or practices of third-party websites or services that are outside our control, except as required by applicable law.

12. Privacy and Personal Information

Your privacy is important to us. Any personal information collected through our website will be handled in accordance with our Privacy Policy and applicable data protection laws.

By using our services, you acknowledge that personal information may be processed as described in our Privacy Policy.

13. Website Accuracy and Availability

We make reasonable efforts to maintain accurate, updated, and reliable information on our website.

However, occasional errors, inaccuracies, or omissions may occur regarding product descriptions, prices, promotions, availability, or other content.

We reserve the right to correct such information and update website content when necessary.

We do not guarantee uninterrupted or error-free website access, and temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, SOWACHI will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted, including applicable statutory consumer rights.

We remain responsible for obligations imposed on us by applicable consumer protection laws.

15. Disclaimer of Warranties

Our website and its content are provided on an "as available" basis, subject to applicable legal requirements.

We do not guarantee that our website will always be uninterrupted, secure, or free from technical errors.

Any product warranties or consumer guarantees required by applicable law remain unaffected by these terms.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SOWACHI from third-party claims, losses, or expenses arising from your unlawful use of our website or material violation of these Terms of Service.

This provision does not limit any mandatory consumer protections available to you.

17. Changes to Products and Services

We may introduce, update, modify, or discontinue products, website features, and services as part of our ongoing business operations.

Such changes will not affect existing customer rights or confirmed orders where applicable law requires otherwise.

18. Termination of Services

We may suspend or terminate access to our website or services if a user violates these Terms of Service, engages in fraudulent activity, or creates security risks.

Termination does not affect any outstanding payment obligations, refund rights, or other legal responsibilities that survive termination.

19. Governing Law

These Terms of Service will be interpreted in accordance with the laws applicable to our business operations and the relevant transaction, without limiting mandatory consumer protection rights available in your jurisdiction.

Any disputes will be handled through the appropriate legal procedures and competent authorities, as required by applicable law.

20. Changes to These Terms

We reserve the right to update or modify these Terms of Service from time to time to reflect changes in our operations, products, services, or legal obligations.

Updated terms will be published on our website. Continued use of our website after changes become effective constitutes acceptance of the revised terms where permitted by law.

Changes will not retroactively remove rights already established under completed transactions.

21. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact our customer support team.

Store Name: SOWACHI

Email: sowachi@helpex.store

We aim to respond to customer inquiries as promptly as reasonably possible.

Thank you for choosing SOWACHI. We appreciate your trust and look forward to providing you with a premium shopping experience.