Privacy policy

At SOWACHI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you acknowledge the data practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect certain personal information, including:

Full name and contact information, including email address and phone number.
Billing and shipping addresses.
Order details, purchase history, and transaction information.
Payment-related information processed securely through our payment providers.
Device information, browser type, IP address, and website usage data.
Customer service communications, feedback, and inquiries.
Marketing preferences and newsletter subscriptions.

How We Use Your Information

We collect and use personal information to operate our business, improve our services, and provide a better shopping experience. This may include:

Processing, confirming, and fulfilling customer orders.
Arranging shipping and providing delivery updates.
Managing returns, refunds, and exchanges.
Responding to customer questions and support requests.
Improving website functionality, performance, and user experience.
Sending promotional emails and special offers where permitted by law.
Preventing fraudulent transactions and maintaining website security.
Complying with applicable legal and regulatory requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functionality, remember customer preferences, analyze website traffic, and improve shopping experiences.

Some cookies may also be used for advertising and marketing purposes. You can manage cookies through your browser settings or any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

Sharing Your Personal Information

We may share personal information with trusted third-party service providers when necessary to operate our online store and deliver our services. These may include:

Payment processors and financial service providers.
Shipping companies and delivery partners.
Website hosting and e-commerce platform providers.
Analytics, advertising, and marketing service providers.
Customer support and communication service providers.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction. We do not sell personal information for money. Certain advertising or analytics activities may be considered sharing or selling under applicable privacy laws, and relevant rights will be honored where required.

Payment Security

Payments made through our website are processed using third-party payment service providers. Payment information is handled according to the security practices and privacy policies of those providers. We do not intentionally store complete payment card details on our own systems.

Data Protection and Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through our website.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

When personal information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

Requesting access to the personal information we hold about you.
Requesting corrections to inaccurate or incomplete information.
Requesting deletion of personal information, subject to legal exceptions.
Objecting to or restricting certain processing activities.
Requesting a copy of your personal information where applicable.
Withdrawing consent for certain data processing activities.
Opting out of certain targeted advertising or data sharing activities where applicable.

To exercise any applicable privacy rights, please contact us at sowachi@helpex.store. We may need to verify your identity before processing your request.

Marketing Communications

We may send you promotional emails, product updates, exclusive offers, and other marketing communications where permitted by applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or contacting our support team. You may still receive essential transactional communications regarding your orders.

Third-Party Websites

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices, security measures, or content of these external websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

Children's Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so we can take appropriate action.

International Data Transfers

Depending on your location and the service providers we use, your personal information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or legal requirements.

Any updates will be published on this page. We encourage customers to review this policy regularly to stay informed about how their information is handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following information:

Store Name: SOWACHI

Email: sowachi@helpex.store

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable laws.